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Our “Store”
Our business is open between 9:00 a.m. and 5:00 p.m. Eastern time, Monday through Friday, 9 AM - 1 PM Saturday. We are closed on Sunday.
We do not operate a “brick-and-mortar” store, and we therefore have no showroom and no facility for dropping off pens for repair or picking them up. We like to think of our clients as our friends, but in reality we've never met; and even if it seemed wise to admit strangers to our home, we are quite busy during the days doing pen repairs and handling all the “office” work associated with our business. We appreciate your understanding.
We repair fountain pens, both modern and vintage. We do not repair ballpoint pens, rollerball pens or pencils.
Contacting us by Email
The best and most reliable way to contact us is by electronic mail. By using email, you can retain copies of your communication with us, so that you and we will be “on the same page” about what has transpired, is in process, or is expected. Email also allows you to choose a time that is convenient for you. We try to respond in a timely manner.
Please note that we do not open emails with a blank subject line.
Here are our email addresses:
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Robyn: robyn@mainstreetpens.com
Contacting us by Telephone
As indicated above, we prefer email for convenience,
reliability, and archival reasons; but if for some reason you
cannot use email, you can call us at
(315) 727-3257 during the hours listed above. If we are not
available, please leave your number and a short voicemail
message.
Where do you send your pens?
We don't show our shipping address on the web site for a reason. We'd like you to contact us first, and describe what we can do for you. There are some repairs that we do not handle, and would rather have you find out before you send a pen in for repair. It also helps to prevent "mystery packages," i.e. pens that arrive with no contact information, and no instructions. It does happen, and it does create a bit of confusion - on both ends. Just send an email to us, we'll be happy to answer your questions and provide our address.